客户服务

到货通知功能

关于到货通知功能

关于到货通知功能

若您感兴趣的商品目前没有库存,您可以请求通知。当该商品到货时,我们将会透过电子邮件通知您。您只要在商品说明页面点击「到货通知」按钮,并且依照注册步骤就可以开启通知功能。

若您开启这项功能后,却还是没有收到邮件,告知商品到货的时间,这表示我们还没有收到商品。别担心,当商品到货可供购买时,我们就会立即通知您。

若您收到电子邮件通知商品到货,进入网站查看时,商品却显示缺货状态,就表示这项商品非常热门,很快就又销售一空。您只要按下几个按钮,就可以轻易地再次开启到货通知功能。

若您选择邮件通知功能后,商品却断货无法再供应时,您将会收到一封电子邮件,告知商品的断货情形。请您再回到我们的网站,选购其它符合您需求的商品。

Frequently Asked Questions

Frequently Asked Questions

I received a stock alert but the item still says out of stock, what does that mean?

The stock alert will be sent to all customers who are waiting for this item and stock will be allocated on a first come first service basis. Your stock alert will still be active up until the date that we receive new stock. You may need to sign up to receive new alerts if stock arrives but you are unable to place an order. You can monitor your alerts on your account section or by clicking here.

My item says it is due in 2-4 weeks, do you have a more specific date?

Stock replenishment dates are based upon estimates and delays can sometimes occur with our suppliers which may mean that stock will not be received within the estimate. If stock has not been received towards the latter of the estimate, please contact customer services.

What if the item is no longer available in the size/colour I want?

If the product has been discontinued in the option you have selected while you are waiting for an alert, we will send an email to let you know. In this case please feel free to check if the item has a possible alternative option available or you can contact our product specialists via email or Live Chat for assistance.

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