Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

 Come Join the Wiggle Team - How to Apply

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

How to Apply

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wigglecrc.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

 Wiggle Work and Play – The Benefits 

At Wiggle we understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport. We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

Our benefits include

• 25 days holiday
• Pension & Life insurance
• Healthcare scheme
• Casual dress in our Google style offices
• Staff discount
• Monthly ride outs - At the end of each month to reward your hard work we encourage the business to take 1-2 hours out of their working day to go on a group ride, run, swim, walk or participate on one of our notorious scavenger hunts!

Job Title:  Senior Front- End Developer

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Senior Front-End Developer to join the team.

What will you be doing?

WiggleCRC are in the process of modernising our ecommerce platform and you will play a key role in this project.

You will be responsible for the design, implementation and testing of WiggleCRC’s ecommerce platform, as well as defining and maintaining the standards which our software must adhere to, both in terms of development and security.

You will help us to define what a modern ecommerce site should be, both in terms of technology choices and architecture choices.

Responsibilities:

• Build high quality web applications for WiggleCRC’s brands.
• Act as an SME for web development decisions. Help to drive decisions on technology. Understand the impact those decisions will have to ensure the correct options are chosen.
• Ensuring the architecture of applications allows for flexibility and scalability. Make decisions that create reusable components.
• Drive best practices within the development team, including agile methodologies, automated testing, continuous deployment.
• Help to maintain documentation of the software being developed to ensure common understanding within and outside the team. Help with service introduction of new features to the wider business.

Experience:

• 5+ years industry experience as a software developer
• Experience with JavaScript, TypeScript, CSS, HTML
• Experience with modern web frameworks, React, Angular, Vue
• Experience with web testing frameworks

Desirable Experience:

• Experience with ecommerce
• Experience CI tooling
• Experience with cloud technologies
• Experience with .net

Do you understand the importance of outstanding customer service?

As a customer service bike product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and provide detailed product information, recommendations and resolving issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2: 06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 3 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

• Ensure customer queries are answered promptly and completely via both Chat and Email
• Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
• Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers product reviews and questions across various platforms
• Any other Customer service related task

Knowledge, Skills and Experience:

• Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
• Strong communication skills both written and verbal
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast-paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
• Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
• Ability to be flexible with work duties and hours as required by the team and business
• Ability to attend other sites for which travel may be required

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code. #comejointheride!

Job Title:  Merchandiser

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit a Merchandiser to join the ride!

What will you be doing?

As a merchandiser you will analyse past and current sales, trends and the overall category market to define a customer balanced range framework for the Buyer to select products against.  You will manage this within the overall budgeted parameters, and react in season to re-balancing the range if required, and clear the products efficiently at the end of their lifecycle, and take ownership of the Department P&L / trading numbers. 

Responsibilities:

• Develop and sign off the pre-season Department Budget
• Design and sign off the Department Assortment Plan
• Use historical analysis and market trends effectively to justify forward plans
• Identify the required sourcing strategy for the Department
• Manage the in-season reforecasting process
• Manage the range within the agreed parameters (width of range, clearance at end of lifecycle etc)
• Sign off Supplier Deals and Terms
• Communicate key information to the wider business (e.g. Marketing, Operations, Finance etc)

Experience:

• 2 years experience of Merchandising within a similar retailer
• Must be highly numeric with good skills in Excel and Powerpoint, with Oracle Retail an advantage. 
• Have good commercial understanding of the product set, with wider market knowledge. 
• Understand the principles of balanced attribute range building, and able to construct and operate within a budgeted framework.
• Ability to create buying framework and manage the Buyer to operate within this

Salary: Competitive

Title: Customer Service Advisor – German Speaking

Position type: Permanent Full Time

Are you a native level German speaker looking to further your career?

As a German speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our German and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1:              06:00 – 14:00

Week 2:             14:00 – 22:00

1 in 3 weekends shifts between 06:00 – 14:00 or 14:00 – 22:00

Responsibilities and Duties

• Ensure customer queries are answered promptly and completely via both Chat and Email
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers reviews across various platforms
• Calling customers when they request a call back service to answer their queries / resolve any issues
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Any other Customer service related task

Knowledge, Skills and Experience:

• Strong communication skills both written and verbal in German and English
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
• Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
• Ability to be flexible with work duties and hours as required by the team and business
• Ability to attend other sites for which travel may be required

Job Title:  UI Designer

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced UI Designer to join the ride!

What will you be doing?

You will be responsible for contributing to the development of the User Interface across all customer contact points at WiggleCRC with the aim of creating a seamless and consistent design language across each of the individual company brands.

Responsibilities:

• Communicate design rationale and approach and how it relates to research findings, brand requirements and user needs. Prototype concepts from those designs for validation through testing.
• Follow, contribute and maintain a shared design language system for each of our brands, for reuse across our digital platforms.
• Design for mobile, tablet and desktop (device agnostic) using responsive web design and mobile first techniques.
• Participate in and contribute to design critiques and post project reviews
• Promote discourse about good design as a positive impact on the user. Promote UI within the company, especially around the design language systems that we create and maintain for the company to use.
• Constantly review new developments within the design industry, identifying new trends in user interface design, industry tooling, and design processes. Be able to understand which parts of the design to retain and which to improve upon.

Experience:

• 5+ years of previous User Interface Design
• Proven ability to use various design tools such as Figma (would be our preferred choice) to create component libraries for design systems
• Design system experience essential. Atomic Design systems, working with application like Adobe DSM, ZeroHeight
• Good working knowledge of UX and Interaction Design
• Previous experience iterating on high-fidelity mock-ups.
• Previous experience working in an Agile environment with e-commerce industry knowledge would be highly advantageous.

Job Title: Salesforce Technical Lead

Location: Portsmouth or Belfast

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Salesforce Developer to join the team in either our Portsmouth or Belfast office.

The Salesforce Tech Lead will effectively own the relationship with our Salesforce Account Team and will work to ensure we are using the tools within Salesforce effectively and that we have the right integrations to enable successful execution of cross-channel customer communications. The SPM will also oversee the build & delivery of all trade related emails across Chain Reaction Cycles and Wiggle.

What will you be doing?

• Manage a team of CRM / Email Developers
• Lead development and delivery of all trade emails for Chain Reaction Cycles and Wiggle
• Maintain and develop strong links to Chain Reaction Cycles and Wiggle Brand Marketing teams to ensure trade and brand position requirements are met
• Work closely with the Customer Journey Manager to structure and execute cross-channel communications to achieve the defined KPIs
• Clearly define data requirements to enable execution of Customer Journey roadmap. Working closely with Marketing Data & Analytics to create data requirement briefs
• Push our use of Marketing Tech to increase relevancy and personalistion
• Own SMS, APP and further channel integrations / audience sharing to 3rd party marketing platforms
• Have a clear understanding of the customer journey roadmap and work to configure the marketing technology to ensure delivery of same
• Ensuring data tracking and tagging requirements are met
• Working with our deliverability partners to maintain top delivery rates for all email campaigns

Who are we looking for?

• 2+ years using an enterprise email marketing platform. Salesforce preferred.
• Proven experience in creating, scheduling, testing, and executing one-time and automated email campaigns
• Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns. You must be very comfortable using data to make recommendations and drive decisions • Comfortable using and editing HTML, AMPScript / Java
• Experience working with enterprise level email service providers such as IBM Marketing Cloud, Salesforce etc.
• Sound knowledge of email best practices, industry trends, and laws regarding email communication (GDPR)
• Excellent Microsoft Office skills, including a strong working knowledge of Excel. • Familiarity with Salesforce or other CRM systems
• Experience in B2C marketing • Experience using SQL and similar queries to analyse data
• Additional languages are a plus
• Ability to prioritise workload and meet deadlines in a fast-paced environment.
• Solid communication skills and ability to communicate with senior stakeholders across a range of departments
• Solid project management skills
• Ability to manage, drive and motivate a multidiscipline team

Job Title:  Financial Reporting Manager

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Financial Reporting Manager to join the team!

What will you be doing?

You will provide support to the Head of Tax and be responsible for the integrity and accuracy of the technical and statutory reporting of the Group.  You will work closely with the wider Financial Control team to assist where possible and ensure accurate monthly consolidated management accounts.

Responsibilities:

• Overview and maintenance of legal structure
• Accuracy of month end accounting for all non-trading companies
• Accuracy of the Group and Company Balance Sheets
• Review of intercompany positions ensuring accurate consolidation accounting
• Maintaining Fusion chart of accounts and ledger structure
• Maintenance of controls risk environment
• Maintaining technical papers to support the Groups accounting policies and judgements
• Seeking continuous improvement in the area of technical accounting
• Review of statutory accounts for all Group entities
• Assisting the finance team in the monthly board pack preparation including preparation of the monthly cashflow
• Management of the statutory audits for all companies and assisting with queries as and when required
• Coordination of legal disputes and claims
• Responsibility for FCA, ESG and other statutory reporting
• Responsibility for Trademark portfolio, including renewals, registrations and oppositions
• Line management of direct reports, including annual and ongoing performance appraisal
• Feed into the corporate risk register

Experience:

• ACA of ACCA Qualified
• Practice trained with strong technical background
• Experience of multiple company groups
• Preferably experience in a finance team within industry
• Application of IFRS in areas such as Business Combinations and Financial Instruments
• Strong verbal and written communication skills
• Advanced excel skills (Pivots, complex formulas, large data sets, etc.)

Job Title:  Treasury Manager  

Location:  Portsmouth  

Position type: Full time, 12 Month Fixed Term Contract  

WiggleCRC are looking to recruit an experienced Treasury Manager to join the team in Portsmouth on a 12 month Fixed Term Contract! 

What will you be doing? 

You will oversee of all cash and gateway balances, management of currency and ensuring full reconciliation to sales. Manage the team for all Banking operations, Income reconciliation and Cash Flow Forecasting.   

Responsibilities: 

• Managing a team of 4  
• Maintain Bank accounts in 10 Currencies 
• Review cash position for Supplier and other payments  
• Foreign exchange of currency to ensure sufficient cash held in relevant currency and maximise cash holding 
• Cash Flow forecasting 
• Petty cash handling and reconciliation 
• Prepare Bank payments for overseas suppliers and adhoc requests 
• Month end reconciliations to Trial balance for all bank, cash in transit and payment gateway accounts 
• Provision of ad-hoc analysis to Financial Controller 
• Placing and settling forward currency contracts in line with the group hedging policy 

Experience: 

• ACA, ACCA, CIMA or AAT Level 4  
• Management of treasury function 
• Team management experience 
• Advanced level of Excel skills 
• Good communication skills 

WiggleCRC are looking to recruit a graduate to join the ride in September, on our 2021 Graduate Programme.

Wiggle and Chain Reaction Cycles serve over 2 million customers across 75 countries worldwide.

We’re looking for commercially driven graduates with a desire to pursue a career in a fast-paced ecommerce business.

This is an exciting time to join the journey, as we look at transforming our customer experience and drive the business forward at the heartbeat of our business, based out of our distribution centre in Bilston.

You will assist in the transformation, being driven by the data as you experience all aspects of our operation.

Do you have:

• A self-motivated approach
• Great eye for detail, capable of multi-tasking and managing changing priorities and a confident decision maker with the ability to nail actions and get stuff done
• Strong communication skills
• A flexible and dynamic approach to work
• Experience in data analytics

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Do you understand the importance of outstanding customer service?

What will I be doing?

Working as part of the Customer Service team, you will be responsible for helping to maintain WiggleCRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale, and after-sale queries all relating to shipping and freight.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2: 06:00 - 14:00

Week 3 and 4: 14:00 - 22:00 1 in 3 weekends, shifts between 10:00 - 18:00

Duties:

• Ensure customer queries are answered promptly and completely via both Chat and Email.

• Monitoring, responding, and resolving customer queries on Social media.

• Monitoring and responding to customer reviews across various platforms.

• Calling customers when they request a call back service to answer their queries / resolve any issues.

• Ensure that all communications with customers are conducted in a professional and courteous manner.

• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.

• Any other Customer service related task.

Knowledge, Skills, and Experience:

• Experienced working closely with shipping companies locally and internationally

• Strong communication skills, both written and verbal

• Strong attention to detail and aiming for excellence in delivery

• Experience of working in a customer service or retail environment

• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking

• IT proficient with the ability to learn new systems

• Self-motivated and confident decision-maker with the ability to apply solutions and a positive "can-do" attitude

• Ability to be flexible with work duties and hours as required by the team and business

• Confident in raising queries in order to optimize service delivery to our customers

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

#comejointheride!

Customer Service Advisor | Portsmouth | Permanent Full Time

Do you understand the importance of outstanding customer service? Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing:

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during sale and after-sale queries related to all products, brands, and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2: 06:00 - 14:00

Week 3 and 4: 14:00 - 22:00 1 in 3 weekends, shifts between 10:00 - 18:00

Duties:

• Ensure customer queries are answered promptly and completely via both Chat and Email.
• Monitoring, responding, and resolving customer queries on Social media.
• Monitoring and responding to customer reviews across various platforms.
• Calling customers when they request a call back service to answer their queries / resolve any issues.
• Ensure that all communications with customers are conducted in a professional and courteous manner.
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Any other Customer service related task.

Knowledge, Skills, and Experience:

• Strong communication skills, both written and verbal
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a customer service or retail environment
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• IT proficient with the ability to learn new systems
• Self-motivated and confident decision-maker with the ability to apply solutions and a positive "can-do" attitude
• Ability to be flexible with work duties and hours as required by the team and business
• Confident in raising queries in order to optimize service delivery to our customers

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture that encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, and a smart casual dress code.

What’s next?

Are we the saddle to your bicycle? Well if so, come join the team and send over your CV to our Talent Team.

Why not stand out and send us your cover letter with your application. #comejointheride!

Job Title:  Junior Brand Manager

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit a Junior Brand Manager to join the ride in Portsmouth!

What will you be doing?

You will join our house brands marketing team supporting the Brand Manager while liaising with our Merchandising, Development and Design teams to create and execute eye-catching brand campaigns across multiple channels.

Responsibilities:

• Support Brand Manager in the development, briefing and execution of marketing plans
• Devise marketing strategy, campaign plans and manage budgets
• Liaise with Merchandising team to ensure alignment of marketing and trading plans
• Work closely with Central Marketing team to ensure house brand visibility across all channels
• Contribute fully to the creation and development of best-in-class content
• Project manage engaging studio and location photoshoots
• Analyse and report on marketing performance to key stakeholders

Experience:

• Minimum of one year’s experience in brand marketing

Job Title: Buyer (Outdoor)

Location: Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Outdoor Buyer to join the ride in Portsmouth!

What will you be doing?

You will be an expert in the category market, with a full detailed understanding of the main Brands and products, and a commercial ability to select the very best customer product offer.

As a Buyer you must be able to understand and operate within the agreed Merchandisers Range Framework, selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

Responsibilities:

• To monitor sales and margin performance, identify variances against budget and implement resulting actions.

• Cost price negotiations

• Supplier Terms / Deals negotiations

• On Boarding new Suppliers, Brands and Products

• Exiting poor selling / non profitable Suppliers, Brands and Products

• Managing supplier relationships

• New product / Brand trialling

• Communicating relevant details to the wider business (Marketing / International)

• Accurate product and supplier data

• Maintaining product ranges within the range plan parameters

• Calculate sell through plans

• Work closely with merchandising team on inventory analysis to ensure optimum fulfilment levels

• Travel to suppliers as required.

Experience:

• Experience of Buying role within a large retailer.

• Experience with Outdoor buying

• In-depth product knowledge within Category

• Understanding of range building

• Ability to operate within budgeted frameworks

• Ability to introduce new Brands or Products that prove successful

• Experience of E commerce business practices.

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Are you a fluent Spanish speaker looking to further your career?

As a Spanish speaking customer service advisor you will be representing Wiggle, assisting and advising our Spanish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Spanish and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2 :06:00 - 14:00

Week 3 and 4:14:00 - 22:00

1 in 3 weekends, shifts between 10:00 - 18:00

Duties and responsibilities:

• Ensure customer queries are answered promptly and completely via both Chat and Email
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers reviews across various platforms
• Calling customers when they request a call back service to answer their queries / resolve any issues
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Any other Customer service related task

Knowledge, Skills and Experience:

• Strong communication skills both written and verbal in Spanish and English
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
• Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
• Ability to be flexible with work duties and hours as required by the team and business
• Ability to attend other sites for which travel may be required

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

Job Title:  Digital Customer Acquisition Manager

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Digital Customer Acquisition Manager to join the Ride!

What will you be doing?

You will be responsible for the acquisition of customers through a range of targeted initiatives across paid social and display channels. You will also own the group affiliate strategy and work closely with our external media partner to deliver the campaigns and ensure integration & consistency across our media mix.

Responsibilities:

• Own the end to end mid funnel strategy to grow new customer acquisition across a variety of paid media channels
• Budget management across these initiatives
• Responsibility for the consistency and cross channel integration throughout the funnel, ensuring brand guidelines are adhered to across our digital communications
• Owning the customer audience targeting roadmap across all digital channels
• Develop the WiggleCRC digital global trading plan for deployment through our external media partner
• Owning our group affiliate strategy
• Overseeing the planning & overseeing the execution of our campaigns with external media partner
• Overall responsibility for maximising exposure & sales of our 3^rd party services (insurance & cycle to work).
• Provide strategic support of our digital marketing direction
• Close working relationship to the Digital Performance Manager role to ensure paid social and performance channels work in unison
• Reporting on weekly and monthly results including outcome of actions taken and development actions required.

Experience:

• 5 years+ experience within a fast paced digital marketing environment
• Leadership and management experience of team members covering a multitude of digital marketing positions
• Experience working across mid funnel channels (not limited to Facebook Ads, Youtube & Display) & audience targeting
• Owning agency relationships & stakeholder communications
• Experience managing a team or agency fulfilling multiple digital channels
• Beneficial to have experience owning digital campaigns on a global level