Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.
By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.
We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wiggle.com
We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.
Thank you for your interest in working for us and please take a look below at our current vacancies…
At Wiggle we understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport. We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.
Our benefits include
WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.
The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).
Click here to see the full policy.
Location: Wolverhampton
Position: Full Time, Permanent
WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.
What will you be doing?
The successful candidate will work on the assembly of bikes in line with PDI process
Main Duties and Responsibilities
Who are we looking for?
Desirable Criteria:
Are you a practical, hands on person, with a passion for cycling?
At WiggleCRC we are looking for dedicated and enthusiastic individuals, that are as passionate about bikes as we are. You may be an experienced bike mechanic, or it may have been a hobby of yours to build and maintain your bike for years, either way we would like to talk to you.
As a Bicycle Technician within our Bilston distribution centre, you will work alongside an experienced team assembling and quality checking our bikes. From a top of the range mountain bike, to a child’s bike or road bike, you will play a key part in ensuring that a high-quality product reaches our customer.
WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.
What will you be doing?
The Bicycle Technician will work on the assembly of bikes in line with PDI process
Main Duties and Responsibilities
Who are we looking for?
Desirable Criteria:
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
What’s next?
Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…
#ComeJoinTheRide
Job Title: Senior Front- End Developer
Location: Portsmouth
Position type: Full time, Permanent
WiggleCRC are looking to recruit an experienced Senior Front-End Developer to join the team.
What will you be doing?
WiggleCRC are in the process of modernising our ecommerce platform and you will play a key role in this project.
You will be responsible for the design, implementation and testing of WiggleCRC’s ecommerce platform, as well as defining and maintaining the standards which our software must adhere to, both in terms of development and security.
You will help us to define what a modern ecommerce site should be, both in terms of technology choices and architecture choices.
Responsibilities:
Experience:
Desirable Experience:
At WiggleCRC we are looking for dedicated and enthusiastic individuals, that are as passionate about bikes as we are. WiggleCRC are currently looking to recruit an experienced Team Leader to join and manage our exciting bike build team based at our Bilston Distribution Centre
What will you be doing?
As the Warehouse Team Leader you will manage an area of the operation as directed to a high operational standard, through delivery of agreed service levels and KPI targets, managing the team in the work area, ensuring that the work is assigned appropriately and that the team work accurately and efficiently in accordance to performance targets as well as safety protocol.
Responsibilities:
·Work as part of the leadership team supporting the FM to deliver effective operational performance and in exceeding KPI measures.
·Manage your departmental team in all aspects of throughput and performance and monitor and control individual performance and feedback.
·Drive high standards to ensure that company fulfilment targets are met
·Take responsibility for resolving any inefficiencies within the operation that could lead to SLAs not being achieved
·Work with other team leaders and departmental managers to allocate resources appropriately to relieve work pressures where required
·Ensure that work is being assigned effectively by the shift coordinators
·Manage attendance process, including return to work interviews, sickness absence meetings, welfare meetings, OH referrals etc ensuring full compliance with HR guidelines
·Manage colleague behavior and, where appropriate, undertake coaching, disciplinary investigations and disciplinary hearings when required
·Undertake colleague performance reviews in a constructive and productive way ensuring that colleagues understand performance targets and expectations and have improvement plans in place where required
·Conduct team briefings to keep colleagues informed of performance targets and expectations
·Drive Continuous Improvement across the site by using MBWA (Management by Walking Around) and 5s
·Ensure that the highest health and safety standards are adhered to and any incidents or accidents are investigated, and any reporting requirements completed and improvement actions carried out
·Set the next shift up for success by ensuring that there is an accurate handover in place.
·Produce comprehensive and detailed reports about team performance, objectives and deadlines using the WMS (Red Prairie)
Who are we looking for?
·Experience in a team leader role (or higher)
·Experience working in a warehouse or operations environment
·Working knowledge of a WMS system is essential
Competencies:
·Knowledge of Microsoft Excel and the Red Prairie system with experience in using Excel for reporting
·High levels of accuracy and attention to detail
·Forward planning skills and the ability to proactively manage time
·Confident and able to direct others in a positive and motivating way
·Communicate in an engaging and effective way
·Ability to be flexible with work duties and hours to meet the needs of the site and business, including weekend and shift work
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
What’s next?
Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…
#ComeJoinTheRide
Job Title: Change & Release Analyst
Location: Portsmouth
Position type: Full time, 6-month Fixed Term Contract
WiggleCRC are looking to recruit a Change & Release Analyst to join the ride on a Fixed Term Contract until September 2021.
What will you be doing?
You will ensure standardised procedures are used to enable efficient and prompt handling of change and that the change control process supports the needs of the business from a risk management perspective.
Responsibilities:
Experience:
Job Title: Assistant Treasury Manager
Location: Portsmouth Position type:
Full time, Permanent
WiggleCRC are looking to recruit an experienced Assistant Treasury Manager to join the team.
What will you be doing?
You will oversee all cash and gateway balances, management of currency and ensuring full reconciliation to sales. You will maintain the bank accounts to ensure sufficient cash in relevant currency is available to meet the needs of the business. You will monitor cash positions and prepare cash flow analysis to enable financial decisions. Ensuring that funds received via multiple gateways reconcile to sales.
Responsibilities:
Experience:
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
What’s next?
Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…
#ComeJoinTheRide
Location: Portsmouth
Position type: Full time, Permanent
WiggleCRC are looking to recruit an experienced Retail Accountant to join the team!
What will you be doing?
You responsible for the accurate, efficient and timely accounting and reporting of the Sales and Margin for the Group and for all associated Balance Sheet Control accounts. In addition, you will be responsible for partnering the commercial and operational teams in all aspects of central margin costs and financial control, including budget management and process integrity.
Responsibilities:
Timely and accurate reporting in all aspects of month end close in the areas of Oracle Retail, Sales and Margin
Continuous improvement in processes associated with Stock, Sales and Margin
Business partner to the commercial and operational teams in all areas of central margin costs
Direct supervision of a trainee accountant.
Any ad-hoc work as requested by management
Experience:
ACA, ACCA or CIMA qualified
3 years accounting experience
Knowledge of ERP systems
Advanced excel skills with experience of reconciling large data sets
Job Title: Email Marketing Manager
Location: Portsmouth
Position type: Full time, Fixed Term Contract
WiggleCRC are looking to recruit an experienced Email Marketing Manager to join the team on a 10 month Fixed Term Contract
What will you be doing?
You will be responsible for driving email marketing campaigns at WiggleCRC. This includes working closely with Category, Campaign, Content and Creative Marketing teams along with other stakeholders to build the Email Marketing schedule and briefing templates which you will own
Responsibilities:
Experience:
Do you understand the importance of outstanding customer service?
As a customer service bike product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and provide detailed product information, recommendations and resolving issues.
What will I be doing?
Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.
What hours will I work?
2 Week rotating shift pattern
Week 1 and 2: 06:00 – 14:00
Week 3 and 4: 14:00 – 22:00
1 in 3 weekends, shifts between 10:00 – 18:00
Duties and responsibilities:
Knowledge, Skills and Experience:
Why work for us:
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code. #comejointheride!
WiggleCRC are looking to recruit an experienced Operations Manager to join the ride at our Bilston distribution center.
What will you be doing?
As the Operations manager you will oversee the operations functions to ensure customer satisfaction, productivity, quality and accuracy remain at an efficient and high standard. Provide support and direction to Fulfilment Managers at each stage of the distribution process to ensure that daily and weekly targets are achieved and WiggleCRC’s position as a market leader remains.Driving high levels of quality, productivity and performance through outstanding coaching and leadership skills. Support the delivery of the day job through proactive communications to other Company departments.
Key Job Accountabilities:
·Provide leadership and direction to the Fulfilment management teams, acting as a coach and mentor to develop their abilities.
·Drive engagement through the Fulfilment teams, working with both the management teams and the Hub, to ensure effective communication with and involvement of all colleagues.
·Contribute to the strategic development of operational activities including leading site communications across departments
·Lead the delivery of clear and regular communication to all levels and promote the use of team briefs
·Identify and influence a positive site culture working with the site management teams and Hub to implement appropriate initiatives.
·Manage key site projects within agreed budgets
·Oversee the distribution processes and methods of operation and make necessary recommendations/amendments for increased efficiency and customer satisfaction
·Drive operational performance to exceed performance metrics and targets
·Control unit and cost performance metric against agreed budget targets
·Review shortfalls in capacity and implement plans to ensure it is managed daily and every effort is made to hit agreed throughput levels
·Coordinate the use and training of automated and computerized warehouse management system
·Ensure the production of required reports and statistics on a daily, weekly and monthly basis
·Promote the use of continuous improvement methodologies to drive standards of performance across the site
·Assist with recruitment and selection as required
·Closely monitor, assess and take necessary action with regards to department absence %, turnover %
·Conduct performance reviews and identify and resolve training gaps
·Ensure health and safety compliance remains at a high standard
·Enforce strict security procedures
Who are we looking for?
·Analytical and a creative thinker in driving innovative and productive change
Experience:
·Working in a fast pace environment
·Proactively managing business change
·Developing strategic plans to target underperforming areas
·Delivering exceptional customer service
·Using data analytics to drive performance and improvements
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
What’s next?
Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…
Job Title: Data Business Analyst
Location: Portsmouth
Position type: Full time, Fixed term contract until January 2022
WiggleCRC are looking to recruit an experienced Business Analyst to join the team on a Fixed Term Contract until January 2022
You will from part of the IT Business Analyst Team to collect, analyse and interpret data requirements based on project/business needs, best practice and ensuring what is built is fit for purpose.
What will you be doing?
Who are we looking for?
Job Title: Merchandiser
Location: Portsmouth
Position type: Full time, Permanent
WiggleCRC are looking to recruit an experienced Merchandiser to join the ride!
What will you be doing?
As a merchandiser you will analyse past and current sales, trends and the overall category market to define a customer balanced range framework for the Buyer to select products against. You will manage this within the overall budgeted parameters, and react in season to re-balancing the range if required, and clear the products efficiently at the end of their lifecycle, and take ownership of the Department P&L / trading numbers.
Responsibilities:
Experience:
Location: Portsmouth
Salary: Competitive
Title: Customer Service Advisor – German Speaking
Position type: Permanent Full Time
Are you a native level German speaker looking to further your career?
As a German speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues
What will I be doing?
Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our German and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.
What hours will I work?
2 Week rotating shift pattern
Week 1: 06:00 – 14:00
Week 2: 14:00 – 22:00
1 in 3 weekends shifts between 06:00 – 14:00 or 14:00 – 22:00
Responsibilities and Duties
Knowledge, Skills and Experience:
Customer Service Adviser - Swedish Speaking | Full time - Permanent | Portsmouth
As a Swedish Customer Service Advisor, you will work as part of the Customer Services team representing Wiggle, assisting and advising customers in both Swedish and English. You will interact with customers via live chat, email and phone with the highest degree of courtesy and professionalism to provide support and resolve issues.
Duties:
KPI’s:
Knowledge, Skills and Experience:
Competencies:
Why work for us?
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.
What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave (Pro Rata), Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.
WiggleCRC is an Equal Opportunities Employer.
Job Title: Service Desk Analyst
Location: Portsmouth
Position type: Full time, Permanent
WiggleCRC are looking to recruit an experienced Service Desk Analyst to join the team.
What will you be doing?
You will co-ordinate the effort and manage the SLA for incidents, problems and requests from first point of contact to completion. You will be accountable for accurate and timely updates from resolver teams, linking incidents to problems, identifying problem through trend analysis.
Responsibilities:
Experience:
