Jobs at Wiggle

We are recruiting for Pickers and Packers to join our Warehouse team in Bilston, Wolverhampton. For more information on how to apply please contact us on 07824 482 025 or wiggle@encoremanagedservices.co.uk

Job Title: Salesforce Technical Lead

Location: Portsmouth or Belfast

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Salesforce Developer to join the team in either our Portsmouth or Belfast office.

The Salesforce Tech Lead will effectively own the relationship with our Salesforce Account Team and will work to ensure we are using the tools within Salesforce effectively and that we have the right integrations to enable successful execution of cross-channel customer communications. The SPM will also oversee the build & delivery of all trade related emails across Chain Reaction Cycles and Wiggle.

What will you be doing?

• Manage a team of CRM / Email Developers
• Lead development and delivery of all trade emails for Chain Reaction Cycles and Wiggle
• Maintain and develop strong links to Chain Reaction Cycles and Wiggle Brand Marketing teams to ensure trade and brand position requirements are met
• Work closely with the Customer Journey Manager to structure and execute cross-channel communications to achieve the defined KPIs
• Clearly define data requirements to enable execution of Customer Journey roadmap. Working closely with Marketing Data & Analytics to create data requirement briefs
• Push our use of Marketing Tech to increase relevancy and personalistion
• Own SMS, APP and further channel integrations / audience sharing to 3rd party marketing platforms
• Have a clear understanding of the customer journey roadmap and work to configure the marketing technology to ensure delivery of same
• Ensuring data tracking and tagging requirements are met
• Working with our deliverability partners to maintain top delivery rates for all email campaigns

Who are we looking for?

• 2+ years using an enterprise email marketing platform. Salesforce preferred.
• Proven experience in creating, scheduling, testing, and executing one-time and automated email campaigns
• Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns. You must be very comfortable using data to make recommendations and drive decisions • Comfortable using and editing HTML, AMPScript / Java
• Experience working with enterprise level email service providers such as IBM Marketing Cloud, Salesforce etc.
• Sound knowledge of email best practices, industry trends, and laws regarding email communication (GDPR)
• Excellent Microsoft Office skills, including a strong working knowledge of Excel. • Familiarity with Salesforce or other CRM systems
• Experience in B2C marketing • Experience using SQL and similar queries to analyse data
• Additional languages are a plus
• Ability to prioritise workload and meet deadlines in a fast-paced environment.
• Solid communication skills and ability to communicate with senior stakeholders across a range of departments
• Solid project management skills
• Ability to manage, drive and motivate a multidiscipline team

Job Title:  Digital Marketing Analytics Manager

Location:  Portsmouth or Belfast 

Position type: Full time, Permanent

As Digital Marketing Analytics Manager, you will drive best value to the business from our marketing technology and third-party suppliers. You will act as expert in the ecosystem across the business, and how our solutions play a part within that. You act as technical lead for our development projects.

Responsibilities:

• Lead the Digital Analytics Technical Team and Agency. Recruit, retain and develop talent

• Manage data, where that data is not feed into the corporate business intelligence solution

• Enable the business to embed analytics with each new project, development, partner, brand and product

• Complete advanced Google Analytics implementations using Google Tag Manager and building or spec’ing Data Layers

• Provide live access to real-time customer data • Practical appreciation for managing large datasets

• Write new tags in Google Tag Manager using JavaScript / JQuery to extract, modify and utilize information on a website

• Assist with reviewing requirements, creating spec’s, naming conventions and plans for appropriate tracking of client websites

• Troubleshoot existing set ups, providing solutions or implementing the updates required

• Audit Google Analytics set-ups to ensure accurate reporting

Who we are looking for:

• Experience with Google Tag Manager and/or other tag management platforms

• Best practice understanding of coding practices

• UAT testing experience

• Familiar with building data layers

• Experience working with digital marketing and user experience teams

• Ability to troubleshoot code implementations

• SQL experience - experience with BigQuery is a bonus

• Experience with statistical modelling languages (such as R or Python) – Not essential

• Willingness and enthusiasm to learn and try new things

• Experience with Google Cloud Platform Qualifications: Google Analytics qualification (Desirable)

Job Title:  Digital Customer Acquisition Manager

Location:  Portsmouth 

Position type: Full time, Permanent 

WiggleCRC are looking to recruit an experienced Digital Customer Acquisition Manager to join the Ride!

What will you be doing? 

You will be responsible for the acquisition of customers through a range of targeted initiatives across mid funnel channels. You will work closely with our external media partner to ensure integration & consistency across our media mix. 

Responsibilities: 

• Owning the consistency and cross channel integration throughout the funnel, ensuring brand guidelines are adhered to across our digital communications
• Owning the customer audience targeting roadmap across all digital channels
• Responsible for owning consistency across WiggleCRC digital ads and creative 
• Owning and developing the WiggleCRC digital global trading plan for deployment through our external media partner 
• Owning our group affiliate strategy

• Overseeing the planning & overseeing the execution of our campaigns with external media partner
• Overall responsibility for maximising exposure & sales of our 3^rd party services (insurance & cycle to work).
• Provide strategic support of our digital marketing direction
• Close working relationship to the Digital Performance Manager role to ensure paid social and performance channels work in unison
• Reporting on weekly and monthly results including outcome of actions taken and development actions required. 

• Budgeting and invoicing.

Experience: 

• 5 years+ experience within a  paced digital marketing environment 

• Leadership and management experience of team members covering a multitude of digital marketing positions
• Experience working across mid funnel channels (not limited to Facebook Ads, Youtube & Display) & audience targeting 
• Owning agency relationships & stakeholder communications
• Experience managing a team or agency fulfilling multiple digital channels
• Beneficial to have experience owning digital campaigns on a global level

Job Title:  SEO & Content Manager

Location:  Portsmouth

Position type: Full time

WiggleCRC are looking to recruit a SEO & Content Manager to join the team in Portsmouth.

The SEO & Content Manager role plays an important part to our long term traffic strategy with responsibility for our on-page & off site SEO tactics to maximise SEO visibility, through the growth of links & traffic to Chain Reaction & Wiggle websites.

What will you be doing?

• Develop, own and execute our on and off-site SEO content strategy in alignment with overall marketing strategy
• Build and own an inbound SEO linking strategy to maximise rankings across our websites and key categories to grow existing ranking and target kw gaps
• Budget management across these initiatives
• SEO Content ownership in CMS
• Build a database of high quality partner opportunity sites that will complement our link building and off site SEO strategies
• Ensure consistent innovation in our off-page SEO tactics to stay ahead of the trends & algorithm updates
• Support in product descriptions and category copy that drives SEO KPIs and is inline with marketing tone of voice and strategy
• Own content audits and content optimisations across our websites
• Create a training plan for our Commercial teams on how to write on site product content to maximise SEO visibility
• Analyse and report on backlink and ranking performance across key categories to help drive the strategies (and the resulting traffic / revenue impact of our work)
• Maximise SEO value from the content on our Hub and Blog & Guides sub domains
• Close working relationship with the Technical SEO Manager to ensure our SEO content & link building strategy conforms to technical SEO best practices
• Reporting on weekly and monthly results including outcome of actions taken and development actions required.
• Other work as required by the team

Experience:

• 3-5 years experience within a fast-paced digital marketing environment
• Proven experience utilising content to grow SEO visibility & traffic
• Developing and executing white-hat backlink strategies
• Experience in SEO tools to help maximise results
• Knowledge of the latest SEO technical requirements & best practices
• Experience in backlink analysis (anchor text ratios, link velocity, poor link identification)
• Owning internal comms with key stakeholders
• Cross functional working with internal departments to achieve goals

WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.

What will you be doing?

The successful candidate will work on the assembly of bikes in line with PDI process

Main Duties and Responsibilities

• Set up and configuration of high quality bikes before dispatch.
• Monitoring and assessing quality of completed bikes using quality checklists
• Ensure compliance with all Health and Safety regulations
• Completion of regular housekeeping duties

Who are we looking for?

• The ability to demonstrate proficiency in bike assembly
• Proven working experience and the ability to clearly demonstrate a solid understanding in the pre delivery inspection process
• 6 months experience in a workshop environment.
• Proven quality control with the ability to identify bike faults
• Positive can do attitude
• Excellent attention to detail

Desirable Criteria:

• Cytech Qualification - level 2 essential, level 3 desirable
• Actual exposure to the Warehouse Management System and Live- Apps in relation to bike order process

Job Title:  Replenisher

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCR are looking to recruit a Replenisher to join the team in our Portsmouth office!

What will you be doing?

You will be effectively planning stock intake to optimise stock and availability to support achieving, or exceeding, sales forecasts. You will have a good understanding of the supply base and manage placement of GFR purchase orders, and inbound stocks. 

Customer product availability is paramount, and a good understanding and management of the product sales forecasts is essential.   

Key Responsibilities:

• Product availability – effectively optimising stock in line with Merchandiser targets
• Supplier delivery accuracy – working closely with the supply base, improving efficiencies and proactively vocalising concerns – eliminating non-conformance and reducing invoice quantity discrepancies
• Replenishment data accuracy – controlling and managing ordering parameters
• Placement and maintenance of purchase orders – ensure orders are placed accurately, to eliminate non-conformance whilst proactively updating the Merchandiser of delays and shortages
• Quality of stock management – proactively monitoring product performance, controlling intake and making recommendations based on availability and stock on hand coverage

Desirable Experience:

• Past experience of Replenishment/Assistant Merchandiser within a similar retailer, or highly performing individual from within the business looking to progress.
• Experience in managing/liaising with a supply base
• Replenishment System Experience an advantage

Trading Brands Product Manager | Portsmouth or Belfast  | Full time, Permanent    

WiggleCRC is looking to recruit an experienced Product Manager to join the ride in Belfast!  

What will you be doing?

The Trading Brands PM is responsible for a number of key brands within the Our Brands portfolio. Trading Brands cover bicycle parts and accessories and account for significant revenue and profit within the business. The range is broad and the portfolio and supply base is large and varied.  

You will join the Our Brands Hard Goods Team in Northern Ireland and as a product manager, you will manage a product range end to end – from sourcing, manufacture to sales via Wiggle, CRC, and a growing distribution network.  

As the product manager, you will have the opportunity to shape ranges and build brands- you're the key touchpoint and representative for the brands that fall within the area.   

Responsibilities: 

• Drive continuous improvement and development within the Trading Brands ranges. 
• Identify new opportunities for growth and bring these to market with speed and consideration 
• Bring the broader team along the journey- present your ranges, rationales, and brand strategies. 
• Be an ambassador and positive influence within the team promoting and representing the brands appropriately 
• Negotiate product costs to ensure margin is optimized 
• Foster strong supplier relationships driving product development within the factories 
• Work alongside the distribution arm of the business to build a strong dealer network 
• Work alongside the R&D team to design and develop specific products in-house. 
• Support and manage all suppliers during design and development stages to ensure accurate, cost-effective sampling procedures. 
• Support and Manage the Purchase order process to ensure hitting key deadlines 
• Ensure consistent approach is maintained across ranges from process to product quality, fit and finish. 
• Ensure all suppliers are compliant with safety and ethical standards 
• Ensure all product is tested to at least minimum standards and that all product is fit for purpose 
• Facilitate on-time delivery into the Wiggle warehouses, ensuring that constant communication between Development and Suppliers      

Experience: 

• Minimum 3 years’ experience within a Buying role 
• Asia sourcing/ experience of working with a wide supply base 
• Managerial and leadership skills to include collaboration, team working within a rigorous but supportive framework 
• Project management skills 
• Sports business experience (Desirable)     

Job Title:  Buying Assistant

Location:  Portsmouth

Position type: Full time, Portsmouth

WiggleCR are looking to recruit a Buying Assistant to join the team in our Portsmouth office!

What will you be doing?

You will support the Buyer maintaining, or setting up new Suppliers, Brands or Products.  They must collect all required information and ensure these are maintained accurately on the Wiggle internal systems.

Working alongside the Merchandiser and Buyer, in line with the product critical paths to obtain all the required information, and manage the product set up to allow ordering and listings to be complete on time.

Key Responsibilities:

• Collect all required data from Suppliers
• Enter product data in a timely and accurate manner
• Monitor and improve all product information
• Enter deal / terms information accurately
• Support the Buyer in any administrative tasks

Desirable Experience:

• Retail experience
• Product category experience
• Liaising with suppliers
• Oracle Retail packages

Job Title:  Buyer

Location:  Portsmouth

Position type: Permanent

WiggleCR are looking to recruit a Buyer to join the team in our Portsmouth office!

What will you be doing?

You will be selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

Key Responsibilities:

• To monitor sales and margin performance, identify variances against budget and implement resulting actions.
• Cost price negotiations
• Supplier Terms / Deals negotiations
• On Boarding new Suppliers, Brands and Products
• Exiting poor selling / non profitable Suppliers, Brands and Products
• Managing supplier relationships
• New product / Brand trialling
• Communicating relevant details to the wider business (Marketing / International)
• Maintaining product ranges within the range plan parameters
• Calculate sell through plans
• Work closely with merchandising team on inventory analysis to ensure optimum fulfilment levels

Experience:

• Experience of Buying or Merchandising
• Understanding of range building
• Ability to operate within budgeted frameworks
• Ability to introduce new Brands or Products that prove successful
• Experience of E commerce business practices.
• Experience with Oracle Business Intelligence Reporting and GFK Retail Intelligence Tools

Job Title:  Accounts Technician

Location:  Portsmouth

Position type: Permanent

WiggleCR are looking to recruit an Accounts Technician to join the team in our Portsmouth office!

What will you be doing?

You will support the Treasury Team in Reconciliation of Payment Gateways and other treasury functions. Maintaining the bank accounts to ensure sufficient cash in relevant currency available to meet the needs of the company.

Key Responsibilities:

• Ensure that the Cash collected from Sales are received in full and in a timely manner from Payment Gateway providers
• Review Mismatch differences between Cash received and Sales and Escalate
• Monitor and reconcile Cash received
• Reconcile Cash in Transit General ledger accounts to Trial balance at end of each period
• Payment Charges Posted and analysed (% to Sales review) and reviewed
• Provide cover for Banking team

Experience:

• Good Excel Skills
• Experience of Fusion/Oracle finance system (desirable)
• Reconciliation experience an advantage (desirable)

Job Title:  Product Developer

Location:  Portsmouth

Position type: Full Time, Permanent

WiggleCR are looking to recruit a Product Developer to join the team in our Portsmouth office!

What will you be doing?

You will design, develop and manufacture ranges of products in line with range strategy and profit requirements of Wiggle. To ensure originality and effectiveness of all products through design and development.

Taking an assigned brief and work with all members of the own brand team from product managers, designers, buyers and merchandisers to ensure products are designed, developed and manufactured to Wiggle’s required standard.

Key Responsibilities:

• To develop and manufacture innovative and good quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
• Factory and vendor selection by project and product, taking a full view of CSR issues. Definition and application of vendor scorecard.
• Present for sign off all ranges in line with critical path, and then subsequently all key sample approval points. To maintain a full sample library for future reference.
• Negotiate costs with suppliers on an ongoing basis, for overall garments and also value engineering as development progresses, working with Product Developers.
• Manage individual projects with supporting documentation, sampling & testing to a critical path, ensuring all products and ranges are launched on time
• Work with factories and partners to develop products in all aspects from trim to fit to fabric, agreeing price in line with packaging, labelling, MOQ’s, Lead times, shipping etc
• Maintain full development records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
• To review customer feedback and roll this into constant product review and improvement.

Experience:

• Experience with a sportswear brand or a similar role.
• Technical garment creation skills
• Garment production and manufacturing knowledge
• Fabric (and trim) market knowledge
• Experience of Far East business culture
• Adobe Illustrator and Microsoft Office skills

Job Title:  Junior Product Developer

Location:  Portsmouth

Position type: Permanent – Full Time

WiggleCR are looking to recruit a Junior Product Developer to join the team in our Portsmouth office!

What will you be doing?

You will develop and manufacture ranges of products in line with range strategy and profit requirements of Wiggle. To ensure originality and effectiveness of all products through design and development.

You will work within the development team and alongside other departments and be responsible for taking products from development stages through to production.

Key Responsibilities:

• Working closely with Design, Development and Merchandising teams to build innovative and good quality products for our target customer.
• Liaise with all teams and support Senior developer and Development Manager on development of new products and in ensuring design, fit and colour continuity of existing ranges.
• Liaise between design team & factories on translation of design packs into detail product packs.
• Create and maintain specs for garments, select fabric and trims based on design aesthetics and desired product performance while maintaining the commercial viability of the product
• Manage individual projects, ensuring supporting documentation e.g. workbooks, BOMs, sampling & testing of fabric, product wear testing is initiated and completed within agreed critical path and ready for timely launch or presentation at a stage gate meeting.
• Organize fit review meetings with design, support development team in measuring and fitting proto samples, sending fit & construction comments to factories, ensuring consistency of fit throughout the protos to size sets, pre-production and shipment samples.
• Organise review of faulty/returned products and customer feedback and support development & design team to incorporate it to improve product design, performance and quality.
• Organise and take ownership of raising payment requisitions for assigned own brand suppliers, in conjunction with other authorised users.
• Have a keen awareness of relevant sports brands

Experience:

• Experience with a sportswear brand or a similar role would be desirable
• Adobe Illustrator and Microsoft Office skills
• Product Development, garment production and manufacturing knowledge
• Fabric (and trim) market knowledge, preferably performance fabrics
• Creative design capability