Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

 Come Join the Wiggle Team

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wiggle.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

 Wiggle Work and Play – The Benefits 

At Wiggle we understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport. We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

Our benefits include

• 25 days holiday
• Pension & Life insurance
• Healthcare scheme
• Casual dress in our Google style offices
• Staff discount
• Monthly ride outs - At the end of each month to reward your hard work we encourage the business to take 1-2 hours out of their working day to go on a group ride, run, swim, walk or participate on one of our notorious scavenger hunts!

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Job Title: Business Analyst

Location: Portsmouth

Position: Permanent

Wiggle CRC are looking for a Business Analyst to analyse, design and document solutions to meet the needs of business objectives. Fancy taking on the challenge? Great! Please read on…

What will you be doing?

As part of the Delivery team you will engage in the delivery of both strategic and small changes to the Wiggle systems. The scope of work incorporates all infrastructure, applications and customer-facing websites.

You will also…

• Work with business teams to identify, understand, prioritise and document business requirements, systems impacts and acceptance criteria.  Collate and analyse performance data to ensure informed decisions.
• Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
• Assist in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identify options for consideration.
• Work iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
• Support the development team to write scenarios / user stories / acceptance tests, agree work packages / sprints and produce estimates.
• Identify any business readiness tasks required to support delivery.
• Verify and accept the delivered work packages ensuring the development fulfils the business requirements.  Provide support to the test team and business teams to complete functional and acceptance testing.
• Prepare the handover of products to the business and support teams through showcases and by documenting any business processes changes and producing user guides.
• Track and report on task progress.
• Take part in any ad hoc project work improving the performance of the business as and when required.
• Investigate, identify and present where appropriate, new technologies or processes that will enable the business units to deliver their strategic goals.

Who are we looking for?

• Demonstrate experience of working in a Business Analyst role, preferably within the retail industry, specifically ecommerce channels.
• This role will operate as part of a small team, so you must be willing to get involved in the full project life cycle and be passionate about ensuring delivery is of the highest quality. 
• Experience of working within an Agile / Scrum project environment is desirable.
• Ability to translate complex business problems and requirements into well written, concise user stories that can be read and understood by business owners, developers and testers alike.
• You will have a good eye for detail and be able to demonstrate the ability to produce clear, concise, well supported documentation.
• You will have experience of working on multiple projects concurrently and be able to manage the priorities within your workload.
• Experience of managing 3rd party suppliers would be beneficial.
• Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required. A small amount of travel may be required.

Does this sound like your perfect next challenge? Great! We would love to hear from you. Please send your CV to jobs@wiggle.com.

#ComeJoinTheRide

Location: Portsmouth

Salary: Competitive

Title: Customer Service Advisor - Japanese Speaking

As a Japanese Speaking customer service advisor, you will be representing Wiggle, assisting and advising our Japanese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Japanese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What Hours will I work?

37.5 hours - 09:00 to 17:00

working every other weekend.

Responsibilities and Duties:

• Ensure customer queries are answered promptly and completely via both Chat and Email
• Monitoring, responding and resolving customer queries on Social media
• Monitoring and responding to customers reviews across various platforms
• Calling customers when they request a call back service to answer their queries / resolve any issues
• Ensure that all communications with customers are conducted in a professional and courteous manner
• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
• Any other Customer service related task

Knowledge, Skills and Experience:

• Strong communication skills both written and verbal in Japanese and English
• Strong attention to detail and aiming for excellence in delivery
• Experience of working in a fast-paced office environment as part of a professional team
• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
• Self-motivated and confident decision maker with the ability to nail actions and a positive ‘can do’ attitude

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Location: Portsmouth

Salary: Competitive

Title: Swedish Translator

Wiggle CRC have an exciting opportunity for a Swedish Translator to join the family! Fancy taking on the challenge? Please read on…

What will I be doing?

You will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Duties and responsibilities:

• Translate website contents, product descriptions and marketing and digital contents
• Understand and learn WiggleCRC products
• Make sure the Translation Memory (TM) is organised and up-to-date
• Make sure the glossary/termbase is organised and up-to-date
• Assist the customer service team with incoming email and phone queries from customers
• Any translation and communication in any other foreign language as required by WiggleCRC
   

Knowledge, Skills and Experience:

• Native standard of Swedish as well as English
• Degree in translation or equivalent experience
• Deep understanding and excellent command of CAT tool
• Post-editing skill will be an advantage
• Creative writing skill will be an advantage

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Job Title: Senior Developer

Location: Portsmouth

Position type: Permanent

Wiggle CRC are looking for a Senior Developer with strong leadership skills to join the IT team. Fancy taking on the challenge? Please read on….

What will you be doing?

As a Senior Developer you will design, create, test and document new and existing software components from supplied specifications. Project change may require the introduction of new Wiggle systems, enhancements to existing systems and integration with 3rd party systems.  You will lead a small squad of 3-4 developers within the backend development team.

Who are we looking for?

• Experience of leading development teams to deliver software change and being responsible for delivery of collaborative package of work
• Development frameworks: Microsoft .Net 4.x with C#
• Web Technologies: Microsoft MVC 5, HTML5 and CSS, JavaScript and frameworks
• Testing Frameworks: NUnit, Moq or equivalent
• Data & SOA: Microsoft SQL Server 2012+, No SQL DB's (Raven, Redis or equivalent), ORM's, nServiceBus or equivalent
• Industry experience of using best practices for code design (SOLID, design patterns) 
• Awareness of API first design on platforms such as Mulesoft
• Experience of developing on Azure PaaS would be beneficial
• Competent in working in an agile environment, for example Scrum
• Previous experience of working in a retail or eCommerce business on customer facing or back office systems would be advantageous  

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Are we the saddle to your bicycle? If so, we would love to hear from you, please email your CV to Jobs@wiggle.com 

Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Job Title: Systems Administrator

Location: Portsmouth

Position type: Contract  

WiggleCRC are looking for a passionate Systems Administrator to join the team on a 3-month contract!

What will you be doing?

• Provide advanced technical support for all Wintel and LINUX systems across the business.
• Provide advanced technical support for collaborative technology, including email and unified communication systems.
• Provide advanced technical support for virtualization and shared storage environments.
• Provide support for LAN/WAN MPLS data network and manage technology partners.
• Ensure change control and other processes and procedures are followed and that configuration documentation is completed when systems are deployed or modified.
• Review and authorise production environment implementations and deployments.

Who are we looking for?

• Experience with Wintel and/or LINUX operating systems, such as Microsoft Windows Server 2003 / 2008 r2 / 2012 / 2016, CentOS, Redhat, Ubuntu.
• Authentication and directory services (Active Directory, DNS, DHCP, LDAP, GPO management)
• Windows/LINUX automation (scripting, imaging, installation, management, SCCM)
• Antivirus/malware and patch management technologies, such as WSUS.
• TCP/IP networking LAN/WAN (DNS, DHCP, RAS, VPN) MPLS.
• Collaborative technologies, such as Microsoft Exchange, Office 365, SharePoint, Citrix.
• Virtualization concepts and functional working skills with various virtualization technologies such as VMware and Cloud-based technology, such as Azure.
• Highly effective interpersonal and organizational skills.

What’s next?

Are we the saddle to your bicycle? If so, we would love to hear from you, email your CV to Jobs@wiggle.com
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Title: UX Designer

Location: Portsmouth

Salary: Competetive 

Are you an experienced UX designer with a big vision looking for progression in 2019? If so, Wiggle CRC has the perfect opportunity for you…

We are looking for a motivated and enthusiastic UX Designer who is passionate about improving the user experience by understanding and empathising with the people we are designing for. We’re looking for someone who approaches work with curiosity and a high degree of attention to detail. 

What will I be doing?

We put users at the heart of what we do, and you’ll be creating engaging digital experiences that are loved by our customers and deliver real business growth. The role will see you working in a highly collaborative, multi-disciplinary environment, to design and improve the customer journey by creating conceptual sketches, wireframes and prototypes and assisting in user research. We are flexible depending on what type of work you are doing. Some of our UX Designers tools include Adobe CC, Sketch, Figma, InVision, Marvel, Zepplin, Axure and Balsamiq

Responsibilities

• Help to define and improve the interface and experience of Wiggle and CRC
• Propose and design UX improvements which can impact multiple areas of the sites
• Design features that fit within the larger experience and flows
• Create deliverables (wireframes, mockups, prototypes, flows etc) to communicate ideas
• Suggest and vet design tools and workflow improvements
• Collaborate with team members across the business and advocate for users and a User Centred Design process
• Stay informed and share latest on UX/UI techniques, tools and patterns
• Understand responsive design and best practices
• Knowledge and understanding of design systems theory and practice
• Assist UX researcher to conduct research and evaluate and incorporate feedback from UX research into deliverables.

What experience would we like you to have?

• We are looking for a UX Designer with a solid understanding of UX best practice and web standards, and who has experience working in an Agile project environment.
• We are looking for self-motivated, creative people with strong communications skills that can drive real change for our customers.
• 2+ years previous experience in a UX role.
• Experience of responsive web design
• Ability to digest research findings and illustrate innovative solutions
• A passion for usability and accessibility standards
• Proficient in prototyping tools such as Axure/Adobe XD/InVision/Marvel etc
• Demonstrable knowledge and experience of various user-centric design methods
• Experience of refining solutions through testing and iteration.
• Experience of atomic design

Fancy taking on the challenge? Great! Please send your CV to jobs@wiggle.com

#comejointheride 

Title: UX Researcher

Location: Portsmouth

Salary: Competitive

Are you an experienced UX Researcher with a big vision looking for progression in 2019? If so, Wiggle CRC has the perfect opportunity for you…

We are looking for a motivated and enthusiastic UX Designer with an emphasis on research who is passionate about improving the user experience by understanding and empathising with the people we are designing for. We’re looking for someone who approaches work with curiosity and a high degree of attention to detail. 

What will I be doing?

We put users at the heart of what we do, and you’ll be creating engaging digital experiences that are loved by our customers and deliver real business growth. The role will see you working in a highly collaborative, multi-disciplinary environment, to research and understand user problems by developing and crafting user personas, goal and task analysis, user scenarios, conceptual sketches, wireframes and prototypes.

Responsibilities:

• Undertaking user research for both Wiggle and CRC. You will understand a wide range of research methods, when to use them and how to apply them correctly. This will include, usability testing, user interviews, surveys, and competitor analysis. 
• Analysing and synthesizing research data.
• Translate research findings into actionable recommendations in conjunction with UX Designer.
• Challenges assumptions, ensure UX Designers and the Product team action findings from users.
• Plan, design and conduct usability tests and user interviews. Effectively undertake associated tasks such as participant recruitment, schedule, producing test materials, setting up test environments, and analysing and delivering findings.
• Create research deliverables such as personas, customer journey maps,  etc.
• Share relevant user research findings and recommendations with the team
• Lead progressive, iterative research across agile sprints
• Participate in project discovery, Help to generate ideas for features and improvements.

Tools

We are flexible depending on what type of work you are doing. Some of our UX Designers tools include Adobe CC, Sketch, Figma, InVision, Marvel, Zepplin, Axure and Balsamiq

What experience would we like you to have?

• We are looking for a UX Designer with a solid understanding of UX best practice and web standards, and who has experience working in an Agile project environment.
• We are looking for self-motivated, creative people with strong communications skills that can drive real change for our customers.
• 2+ years previous experience in a UX role.
• Experience of responsive web design
• Ability to digest research findings and illustrate innovative solutions
• A passion for usability and accessibility standards
• Proficient in prototyping tools such as Axure/Adobe XD/InVision/Marvel etc
• Demonstrable knowledge and experience of various user-centric design methods
• Experience of refining solutions through testing and iteration.

Fancy taking on the challenge? Great! Please apply now by sending your CV to jobs@wiggle.com

#comejointheride

Title: Senior Systems Administrator

Location: Portsmouth

Salary: Competetive

Wiggle CRC are looking for a Senior Systems Administrator to join the IT team on permanent basis. You will be involved in exciting project work, designing and delivering new technologies and platforms to Wiggle CRC.

Fancy taking on the challenge? Great, please read on…

What will I be doing?

This role is a key position in the Production Services Team and involves taking a proactive stance in supporting the Wiggle business in the maintenance and upkeep of existing IT Infrastructure, IT Applications, IT Equipment and Telecoms services.

You will also:

• Fulfil a senior role in the Production Services team, providing support and knowledge-transfer to colleagues in their daily work and activities.
• Provide proactive day to day support and administration for all infrastructure and services, including servers, storage and networks.
• Manage incidents, service requests and change for Production Services team.
• Manage, tracking and trouble-shooting issues, change controls and live fault escalations.
• Maintain a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
• Improve process development, documentation and knowledge dissemination.
• Liaise closely with internal/external contacts to monitor and maintain current infrastructure while driving new technical projects forward.

What experience would we like you to have?

• TCP/IP networking LAN/WAN (DNS, DHCP, RAS, VPN) MPLS.
• Wintel operating systems, such as Microsoft Windows Server 2003 / 2008 r2 / 2012 / 2016
• Authentication and directory services (Active Directory, DNS, DHCP, LDAP, GPO management)
• Windows automation (scripting, imaging, installation, management)
• Virtualization concepts and functional working skills with various virtualization technologies such as VMware and Cloud-based technology, such as Azure.
• Shared storage concepts and functional working skills with various shared storage technologies (provisioning LUNs, expanding volumes, configuring RAID, etc.) Dell/EMC arrays and HP MSAs.
• Advanced knowledge of monitoring using appropriate tools for example Solarwinds, New Relic using SNMPv3 / SNMPv2 / WMI protocols.
• Strong understanding of load balancers & WAFs such as Netscaler, Zen load balancer and load balancer.org, Big IP F5s.
• Experience and knowledge of supporting and maintaining an enterprise network, including load balancers, firewalls, VPN, Cisco routers and switches and F5 WAFs.

If this sounds like your perfect next challenge please apply now and send your CV to jobs@wiggle.com! 

#ComeJoinTheRide

Job Title: Senior SQL Developer / DBA

Location: Portsmouth

Salary: Competitive

Wiggle CRC are looking for a Senior Database Administrator to join the family on a permanent basis! You will be involved in exciting project work, designing and delivering new technologies and platforms to Wiggle CRC. Fancy taking on the challenge? Great, please read on…

What will you be doing?

Working within the Production Services team, this role will be responsible for the day to day management of all SQL databases across Wiggle’s estate, including monitoring, reporting (including SSRS), SQL reviews, maintenance, performance optimisation and developing/supporting SSIS packages.

You will also:

• Manage and liaise with developers and third parties to ensure standards and architectural principles are applied as appropriate.
• Where required, work with the business to capture and analyse requirements, providing technical input in a clear well-communicated manner.
• Create suitable design documentation and / or data models for others (including 3rd party offshore suppliers) to work from.
• Analyse systems proactively to identify problems and trends and propose technical solutions and recommend changes to optimise system performance and usability.
• Managing, tracking and trouble-shooting issues, change controls, bespoke project roll-outs and live fault escalations.
• Provision of out of hours support.

Who are we looking for?

• Experience and knowledge of supporting and maintaining an enterprise Database platform with a focus on SQL Server 2008 onwards. 2017 skills an advantage.
• SSRS – Backup Failures/Job Failures/ Instance Status/Service Status and Mirroring
• Support of SSIS packages & SQL development experience.
• Experience and knowledge of using and configuring enterprise database monitoring solutions such as Solarwinds DPA & Red Gate.
• Experience in troubleshooting and resolving MSSQL integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
• Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
• Knowledge of database backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
• Experience in implementing MSSQL operational automation.
• Knowledge of how MSSQL indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
• Knowledge of MSSQL management tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
• Synchronisation using remote T-SQL Queries via MS-DTC/RPC.

If this sounds like your perfect next challenge, please apply now and send your CV to jobs@wiggle.com!

#ComeJoinTheRide

Job Title: Marketing & CRM Analyst

Location: Portsmouth

Contract: 6 - 10 months

Wiggle CRC have an exciting opportunity for a Marketing & CRM Analyst to join the team for a 6 – 10-month maternity cover!

What will you be doing?

• You will support the application of technical customer marketing and digital communications activity whilst administering our product-led and customer-led communications delivered through our Digital Communications System.
• Be the primary contact for the publication of our Email Campaigns, responsible to upload the Design Assets provided by our Design Team.
• You will use technical knowledge and experience with scripting languages to support the administration of our Digital Communications. Most importantly Personalisation, Segmentation and Recommendations, as we seek to develop first class solutions to engage with our customer base.
• You will be exposed to a range of marketing activity in a fast-pace eCommerce environment.
• Act in partnership with Customer Marketing, Sales Promotion and Online Marketing to develop the channels and campaigns we use to market to our customers as well as the Customer Marketing and Insights Team to develop the customer base.
• Support the administration of the send schedule.
• Support system availability analysis for the business.
• Own the build, scheduling and testing of all campaigns

Who are we looking for?

• Experience of working with a marketing database and/or email sending system such as Salesforce, Silverpop, Emarsys, Mailchimp, Responsys, Campaign Monitor, Adobe Campaign, Pure360 etc.
• Technical knowledge and experience, with an appreciation of relational databases, SQL.
• A passion for the customer journey.
• You will have an appreciation of customer communications systems, such as an Email System Provider, with a keen interest in developing an understanding of our system today.
• Technical experience with HTML, CSS.
• Sound organisation and planning skills.
• Excellent written communication skills.
• Ability to manage multiple workplans, with an ability to prioritise within an agreed framework.

Fancy taking on the challenge? Great! Please apply now by sending your CV to jobs@wiggle.com 

#ComeJoinTheRide

Job Title: Digital Marketing Analytics Manager

Location: Portsmouth

Position Type: Permanent

Wiggle CRC have an exciting opportunity for a Digital Marketing Analytics Manager to join the family on a permanent basis! Are you passionate about customer experience and work within this discipline? Great, we have the perfect opportunity for you…

What will you be doing?

As Digital Marketing Analytics Manager you will drive best value to the business from our marketing technology and third-party suppliers and structure data for the marketing team.

You will also:

• Manage all Marketing data and feed into the business intelligence solution.
• Work with Google Tag Manager as our main tag management tool
• Enable the business to embed analytics with each new project, development, partner, brand and product
• Complete advanced Google Analytics implementations using Google Tag Manager
• Mange the Data Layer roadmap to assist the CRM and Personalisation team deliver targeted content and promotions to customers
• Provide data solutions to the Marketing Insights team, managing large datasets for analysis
• Write new tags in Google Tag Manager using JavaScript / JQuery to extract, modify and utilise information on a website.
• Assist with reviewing requirements, creating analytics specifications and for robust tracking of marketing campaigns and ecommerce development initiaitves.
• Troubleshoot ad hoc marketing data issues as they arise
• Audit and own Google Analytics set-ups to ensure accurate reporting.

The person we are looking for will:

• Have advanced Google Analytics skills and experience
• Be experienced in JavaScript, HTML and CSS and SQL.
• Comfortable using multiple CMS systems
• Be familiar in building and organising data layers
• Have experience of working with digital marketing and user experience teams.
• Be able to troubleshoot code implementations.
• Have been working with Big Query and Google Cloud
• Willingness and enthusiasm to learn and try new things.

The following experience would be a bonus

• Experience with statistical modelling languages (such as R or Python).

If this sounds like the perrect next challenge for you, please send your CV to jobs@wiggle.com ! 

#ComeJoinTheRide 

Job Title: Commerical Finance Analyst 

Location: Portsmouth or Belfast 

What will you be doing?

Reporting to the Finance Director the role of Commercial Finance Analyst is to provide insightful and timely commercial analysis for the business to ensure it fully understands performance and supports business decisions.

Who are we looking for?

Working across the business to provide timely insight and analysis to drive better decision making, typically at Board / Exec level.

Dimensions:

• Commercial analysis across the Group c£350m per annum turnover. Specifically:
• Commercial analysis and modelling for the Commercial and Marketing teams
• Ad Hoc analysis and modelling for the Board across a range of topics

• Weekly Trading Pack – responsible for collating and circulating the Weekly Trading Pack and Mini Pack. Manages team outputs from across the business to tight deadlines.
• Budgeting & Forecasting – responsible for support B&M and international teams to plan sales and margin
• “WOBI” Super User – responsible for training and support for wider Commercial Finance team, and the Finance team in general.
• Marketing Team – monitor performance and challenge where appropriate – set up new reporting to highlight areas where improvements are required.

KPI’s:

• Provide timely, accurate, ad-hoc analysis as requested by the business
• Contribute to developing Trade Pack outputs – constantly challenging content to drive better insight on current issues to assist Exec in decision making
• Produce Board Pack information – Working Capital, Product / Country Dashboards, AOV/UPO (Basket Analysis)
• Provide timely support to Marketing / International Teams to help them meet Forecast / Budget deadlines, including addressing any challenges back from the Exec.

Knowledge, Skills and Experience:

• Qualified accountant : ACA, CIMA, ACCA all considered
• Great PQE : proving an ability to hit the ground running and to continually develop
• Comfortable manipulating large data sets
• Proficient user of all Microsoft Office tools
• Retail or other fast paced industry experience desirable

Competencies:

• Great all-round communicator – with the ability to switch from high level Exec conversations to sitting with someone in the business talking them through how to use a system / understand a concept
• Desire to progress in a fast paced organization
• Curious, and keen to understand and investigate problems

#ComeJoinTheRide 

Title: IT Desktop Support Analyst

Position: Full Time, Permanent

Salary: Competitive with excellent benefits

Are you an experienced IT Desktop Support Analyst with exceptional customer service skills?

We are looking for an IT Desktop Support Analyst to join our fun loving and highly professional team based at our head office in Portsmouth. Our Service Desk team support over 1000 Wiggle CRC staff and deal with on average 700 - 800 tickets per month.

What you'll be doing:

The role of the Desktop Support is to provide second line support for all staff at WiggleCRC. The role works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. This role will contribute to technical project work and work closely with the Production Services team.

Responsibilities

• Provide Hardware and Software support, face to face or via remote tools where possible support to the Wiggle business across multiple sites
• Performing service requests raised to the team including accounts set up, software installations and physical desk moves.
• Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
• Renew or procure services on behalf of the IT department where required by following the purchase order process
• Contribute to the transition process from either an internal or external IT development team into IT support.
• Create and maintain IT support documentation where missing or incorrect.
• Assist in identifying and implementing Service Improvements
• Supporting users at offices in various geographical locations. Travel may occasionally be required.

Who we're looking for:

• Windows 7 and 10 administration experience.
• Exposure to Windows 8, Linux and Apple hardware and operating systems in business
• SCCM and desktop/laptop build processes.
• Exposure to application packaging
• Mobile phone management
• Kaspersky antivirus
• Basic network and database skills
• Active Directory Management
• Office 365
• Sharepoint
• Remote access tools
• Knowledge and understanding of ITIL framework.
• Excellent customer service skills and a willingness to deal directly with users
• Excellent written skills are essential
• Experience at working in a busy support environment
• Evidence of process improvement to increase efficiency must be shown.

#ComeJoinTheRide

Location: Portsmouth

Salary: Competitive

Title: Digital Designer

Wiggle are currently looking for a creative Digital Designer to join the team on a permanent basis! Fancy taking on the challenge? Please read on…

What will I be doing?

You will be visually connecting with the customer base and audience via the website and email, providing creative solutions to the Marketing department and the business as whole, across all channels including web, email and ATL advertising.

You will work closely with Category Marketing, International Marketing, Brand and Ecommerce teams, and will help produce the best visual representation of what key messages these teams are trying to advertise, and help tailor it across 13 languages sites, emails and ATL channels.

Duties and responsibilities:

• Design content across all of Wiggle’s sites and emails.
• Ensure all projects are delivered to agreed timescales, scheduled and free of errors.
• The creative theme should be in line with the brands current brand guidelines.
• Translations and localized versions of banner should be created and distributed effectively.
• Contribute to the overall marketing strategy by providing honest, insightful and constructive feedback to the team.
• Pass on knowledge and skills to other team members.
• Own and manage the BAU workflow relating to one channel e,g site, email, ATL. Delegate where necessary.
• Effectively assess code to deliver site improvements and efficiencies.

Knowledge, Skills and Experience:

• Degree level qualifications in Web Design or Graphic Design.
• Strong commercial experience of HTML5, CSS3 development.
• Experience in banner design and commercial messaging.
• A strong design portfolio working with Adobe products.
• Awareness of the challenges with online retail with strong commercial awareness.
• Ability to work in a close team in a dynamic working environment.
• Ability to handle multiple workloads simultaneously and perform under pressure.
• Ability to negotiate and delegate
• A level of spontaneity and technical confidence.
• Knowledge of Javascript coding is desirable.
• Knowledge of content management systems is desirable but not required.

If this sounds like your next challenge please get in touch! Send your CV to jobs@wiggle.com 

#comejointheride!

Location: Portsmouth

Salary: Competitive

Title: Digital Designer

Wiggle are currently looking for a creative Digital Designer to join the team on a 10 – 12 month fixed term contract! Fancy taking on the challenge? Please read on…

What will I be doing?

You will be visually connecting with the customer base and audience via the website and email, providing creative solutions to the Marketing department and the business as whole, across all channels including web, email and ATL advertising.

You will work closely with Category Marketing, International Marketing, Brand and Ecommerce teams, and will help produce the best visual representation of what key messages these teams are trying to advertise, and help tailor it across 13 languages sites, emails and ATL channels.

Duties and responsibilities:

• Design content across all of Wiggle’s sites and emails.
• Ensure all projects are delivered to agreed timescales, scheduled and free of errors.
• The creative theme should be in line with the brands current brand guidelines.
• Translations and localized versions of banner should be created and distributed effectively.
• Contribute to the overall marketing strategy by providing honest, insightful and constructive feedback to the team.
• Pass on knowledge and skills to other team members.
• Own and manage the BAU workflow relating to one channel e,g site, email, ATL. Delegate where necessary.
• Effectively assess code to deliver site improvements and efficiencies.

Knowledge, Skills and Experience:

• Degree level qualifications in Web Design or Graphic Design.
• Strong commercial experience of HTML5, CSS3 development.
• Experience in banner design and commercial messaging.
• A strong design portfolio working with Adobe products.
• Awareness of the challenges with online retail with strong commercial awareness.
• Ability to work in a close team in a dynamic working environment.
• Ability to handle multiple workloads simultaneously and perform under pressure.
• Ability to negotiate and delegate
• A level of spontaneity and technical confidence.
• Knowledge of Javascript coding is desirable.
• Knowledge of content management systems is desirable but not required.

If this sounds like your perfect next challenge please send your CV to jobs@wiggle.com !

#comejointheride! 

WiggleCRC are currently recruiting for an enthusiastic Accounts Payable Assistant to Join the team in Portsmouth, Part Time on a 12 month Fixed Term Contract.

What will you be doing?

The Accounts Payable Clerk is responsible for entering supplier invoices into either REIM (Oracle Retail Invoice Management) for Goods for Resale (GFR) or into Oracle Fusion for Goods not for Resale (GNFR). The AP Clerk is responsible for adjusting any price or quantity discrepancies following an investigation by the buying and replenishment assistants. The role requires a good relationship to be formed with suppliers and with the Buying and Merchandising team, and with the wider business.

Accountabilities:

• Ensure all lines of invoices are entered accurately and swiftly
• Keep up to date with invoice entry for allocated suppliers
• Enter credit notes on a timely basis and match to debit memo / credit note requests, if applicable
• Process invoice or receipt write offs once requested by Replenisher or Buying assistant in line with defined process
• Ensuring strict adherence to Wiggle CRC processes
• File invoices in an organized and timely manner
• Answer supplier and B&M, and requisitioner queries on an ad-hoc basis
• Ad-hoc work as requested by management

Who are we looking for?

Someone who has a keen eye for detail, ideally from a similar background or looking for a step in to the world of finance.

• Experience of Oracle or other ERP system an advantage
• Moderate excel capability
• Good communication skills, both verbal and in writing
• Attention to detail
• Ability to see something through to a conclusion in a professional manner
• Ability to work alone or in a group

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Are we the saddle to your bicycle? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Title: Customer Service Assistant

Position: Full Time, Fixed Term Contract till August 2020

Salary: Competitive with excellent benefits

Customer Service Assistant - Fixed Term Contract till August 2020

WiggleCRC are looking for a customer driven individual to join the Profit Protection Team! This role is perfect for people that are passionate about delivering outstanding customer service.

What will I be doing?

The purpose of this role is to support the end to end Lost in Post process from original customer contact all the way through to courier compensation. The role will support and manage Wiggle customer contact and submit group courier claims for both Wiggle and CRC. There are multiple WiggleCRC sites across the UK in which orders are shipped and so this is a busy role.

What hours will I Work

Rotating Shift Patterns between 07:30 – 20:00

Every other weekend working Saturday & Sunday between 08:00- 20:00

Duties and responsibilities:

- Ensuring customer contacts are addressed within the expected CS KPI required timescales.

- Logging, submitting and chasing couriers for claim repayments.

- Recording and reporting on Lost in Post levels by country and service to identify concerns.

- Working with the Op’s courier management team to address any concerns.

- Providing support to the group and submit investigations into damaged in transit cases.

- Identifying any fraudulent claimants and liaising with the fraud team to raise concerns.

- Continually evolve the Lost in Post process to benefit customer requirements.

- Provide visibility to the group of reconciliation against what has been lost, claimed and compensated. Identifying gaps and addressing.

Knowledge, Skills and Experience:

• The confidence to directly approach internal and external relations, challenge current processes and build foundations for future working.
• Analytical in reconciliation and willingness to investigate and resolve discrepancies.
• Motivated individual with an eye for detail and the desire to succeed and provide a visible benefit to the customer and group.
• Ability to work well in a team.
• Attention to detail and the willingness to develop and grow within the role.
• Professional and reliable.
• Requires a flexible approach to working hours and business requirements as some evening and weekend work will be necessary.
• Customer service experience is required.
• Strong excel skills would be beneficial.

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

What’s next?

Are we the saddle to your bicycle? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide