Jobs at Wiggle

We are recruiting for Pickers and Packers to join our Warehouse team in Bilston, Wolverhampton. For more information on how to apply please contact us on 07824 482 025 or wiggle@encoremanagedservices.co.uk

WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.

What will you be doing?

The successful candidate will work on the assembly of bikes in line with PDI process

Main Duties and Responsibilities

• Set up and configuration of high quality bikes before dispatch.
• Monitoring and assessing quality of completed bikes using quality checklists
• Ensure compliance with all Health and Safety regulations
• Completion of regular housekeeping duties

Who are we looking for?

• The ability to demonstrate proficiency in bike assembly
• Proven working experience and the ability to clearly demonstrate a solid understanding in the pre delivery inspection process
• 6 months experience in a workshop environment.
• Proven quality control with the ability to identify bike faults
• Positive can do attitude
• Excellent attention to detail

Desirable Criteria:

• Cytech Qualification - level 2 essential, level 3 desirable
• Actual exposure to the Warehouse Management System and Live- Apps in relation to bike order process

Trading Brands Product Manager | Portsmouth or Belfast  | Full time, Permanent    

WiggleCRC is looking to recruit an experienced Product Manager to join the ride in Belfast!  

What will you be doing?

The Trading Brands PM is responsible for a number of key brands within the Our Brands portfolio. Trading Brands cover bicycle parts and accessories and account for significant revenue and profit within the business. The range is broad and the portfolio and supply base is large and varied.  

You will join the Our Brands Hard Goods Team in Northern Ireland and as a product manager, you will manage a product range end to end – from sourcing, manufacture to sales via Wiggle, CRC, and a growing distribution network.  

As the product manager, you will have the opportunity to shape ranges and build brands- you're the key touchpoint and representative for the brands that fall within the area.   

Responsibilities: 

• Drive continuous improvement and development within the Trading Brands ranges. 
• Identify new opportunities for growth and bring these to market with speed and consideration 
• Bring the broader team along the journey- present your ranges, rationales, and brand strategies. 
• Be an ambassador and positive influence within the team promoting and representing the brands appropriately 
• Negotiate product costs to ensure margin is optimized 
• Foster strong supplier relationships driving product development within the factories 
• Work alongside the distribution arm of the business to build a strong dealer network 
• Work alongside the R&D team to design and develop specific products in-house. 
• Support and manage all suppliers during design and development stages to ensure accurate, cost-effective sampling procedures. 
• Support and Manage the Purchase order process to ensure hitting key deadlines 
• Ensure consistent approach is maintained across ranges from process to product quality, fit and finish. 
• Ensure all suppliers are compliant with safety and ethical standards 
• Ensure all product is tested to at least minimum standards and that all product is fit for purpose 
• Facilitate on-time delivery into the Wiggle warehouses, ensuring that constant communication between Development and Suppliers      

Experience: 

• Minimum 3 years’ experience within a Buying role 
• Asia sourcing/ experience of working with a wide supply base 
• Managerial and leadership skills to include collaboration, team working within a rigorous but supportive framework 
• Project management skills 
• Sports business experience (Desirable)     

Job Title:  Principal Developer

Position type: Full Time Permanent

WiggleCR are looking to recruit a Principle Developer to join the team!

What will you be doing?

You will be responsible for the technical implementation strategy of our software projects. We are in the process of modernising its ecommerce platform and you will play a lead role in this project and on our future roadmap.

Key Responsibilities:

• Leading the technical implementation of our strategy
• Building a technical talent pool. Helping to identify skills gaps and recruiting to fill those.
• Building relationships with delivery partners, ensuring quality and adherence to technical strategy.
• Supporting technical decision making, especially to facilitate delivery of future roadmap. Working closely with architects, product owners, business analysts to ensure delivery is feasible.
• Act as an SME for development decisions. Help to drive decisions on technology. Understand the impact those decisions will have to ensure the correct options are chosen.
• Ensuring the architecture of applications allows for flexibility and scalability. Make decisions that create reusable components.
• Mentoring other team members to ensure they’re able to deliver software of the required quality.
• Line management of team members (monthly 1-1, 6-month review and goal setting)
• Drive best practices within the development team, including agile methodologies, automated testing, continuous deployment.

Experience:

• Industry experience as a software developer
• Experience as a technical lead. You’ve been the person your colleagues come to when they need to understand the technical details
• Experience with multiple languages. We use Javascript, C# so knowledge of those would be an advantage, but there might be opportunities we’re missing for others.
• Experience building modern websites. You know the pros and cons of react or angular. You’re opinionated on SPAs and MFEs.
• Experience with testing frameworks. You know when to use TDD, BDD, you know the value of code coverage.
• Experience with REST, GraphQL and other communication protocols. You know when to keep it simple and when to push the boundaries.
• Experience with containerisation, cloud hosting. We use GCP and Azure. You like to use the right tool for the job, you don’t reinvent the wheel, and you’re confident in learning new technology. You understand the benefits of IAC.
• Experience with CI tooling. You believe your tools should make your life easier and to help prevent accidents.

Position - Customer Service Advisor French Speaking

Job type - Permanent, Full time

Location - Portsmouth

Are you a fluent French speaker looking to further your career?

As a French speaking customer service advisor you will be representing Wiggle, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:06:00 - 14:00

Week 3 and 4:12:00 - 20:00

1 in 3 weekends, shifts between 10:00 - 18:00

Duties and responsibilities:

• Ensure customer queries are answered promptly and completely via both Chat and Email

• Monitoring, responding and resolving customer queries on Social media

• Monitoring and responding to customers reviews across various platforms

• Calling customers when they request a call back service to answer their queries / resolve any issues

• Ensure that all communications with customers are conducted in a professional and courteous manner

• Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.

• Any other Customer service related task

Knowledge, Skills and Experience:

• Strong communication skills both written and verbal in French and English

• Strong attention to detail and aiming for excellence in delivery

• Experience of working in a fast paced office environment as part of a professional team

• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking

• Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude

• Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors

• Ability to be flexible with work duties and hours as required by the team and business

• Ability to attend other sites for which travel may be required

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

Being diverse and inclusive are key to our company values. You can find out more about the actions we’re taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Job Title: Customer Services Technical Advisor

Location: Bilston

Position type: Full time, Permanent

WiggleCR are looking to recruit a Customer Services Technical Advisor to join the team in our Bilston office!

What will you be doing?

As Customer Services Advisor - Technical you will be representing WiggleCRC, assisting and advising customers via live chat, email and phone with the highest degree of courtesy and professionalism to with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues. Working as part of the customer services team you will be responsible for helping maintaining WiggleCRC’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Working hours:

You will be required to work various hours between the hours of 8am – 8pm Monday to Friday and 10am – 6pm Saturday – Sunday.

Key Job Accountabilities:

· Ensure customer queries are answered promptly and completely via both chat and email.

· Offer technical support on the whole WiggleCRC product range, with the objective of ensuring customer satisfaction.

· Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.

· Ensure that all communications with customers are conducted in a professional and courteous manner

· Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.

· Monitoring, responding and resolving customer queries on Social media

· Monitoring and responding to customers product reviews and questions across various platforms

· Any other Customer service related task.

Experience:

· Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to tri-sports equipment and products.

· Cytech qualification (Desirable)

· Strong communication skills both written and verbal.

· Strong attention to detail and aiming for excellence in delivery.

· Experience of working in a fast-paced office environment as part of a professional team.

· Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.

· Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude.

· Ability to demonstrate strong communication skills and liaise with all members of the business including senior managers and directors.

· Ability to be flexible with work duties and hours as required by the team and business.

· Ability to attend other sites for which travel may be required.

Job Title:  Data Steward

Location: Portsmouth

Position type: Full time

WiggleCR are looking to recruit a Data Steward to join the team in our Portsmouth office!

What will you be doing?:

Data Governance is a critical component of any enterprise data management initiative and has the responsibility of maintaining high quality data within the organisation by enabling the right people to make the right decisions about data.  We are looking for a Data Steward to join the Data Team, whose role it is to support the development and maintenance of our data systems, data quality and data processes.  Covering both changes to the data content and managing the rules for how data content can be created, the impact of an effective data governance approach generates value throughout all levels of the enterprise.  The Data Steward is a critical role empowered to enforce the data standards and plays a crucial role in making data governance happen for WiggleCR. 

Key Responsibilities:

• Enrich, own & maintain the Enterprise Data Management documentation  
• Drive KPI improvements through effective data management 
• Create, implement and maintain Data Standards in partnership with the business    
• Investigate and action data queries and functional data requirements  
• Collaborate via the Stewardship social media sites (Yammer & JIRA) to triage data changes 
• Build and maintain reporting suites and dashboards to aid business awareness and progression 
• Identify and capitalise on opportunities to raise data literacy, confidence and awareness across all areas of WiggleCR 
• Provide guidance to the Group on data governance and data maintenance best practices 
• Proactively initiate proposals for new initiatives 
• Build and maintain authentic relationships throughout the organisation 
• Manage data projects and data streams of projects when required 
• Effectively manage change to interdependent attributes across the organisation  
• Play a vital role within the stewardship council as part of the Data Governance model  
• Become the first port of call for change, challenge or potential impact to data 
• Collaborate within the Data Forum to ensure that all data issues/conflicts are resolved and, where possible, ensure measures are put in place preventing repeat instances. 
• Identify data opportunities within changing business environments which can add value 
• Deliver business guidance and validation for all data changes  
• Work with the initiator of the change to ensure all required information has been provided and understood  
• Own, champion and enforce defined Data Standards  
• Lead engagement with business data representatives to drive commitment and a better understanding of the groups data 
• Act with integrity and always uphold professional standards 

Experience:

• Experience in data quality and process improvement 
• Strong analytical and problem-solving skills, and the ability to think logically 
• Advanced knowledge of Microsoft Excel & Office 
• Experience in extracting and manipulating large volumes of data, with the ability to understand the interrelationship of data across systems and platforms.   
• How to undertake triage, root cause analysis and resolution 
• Proven history of building and managing strong cross departmental working relationships 
• Experience of using data visualisation tools such as PowerBI (Desirable)
• Experience of the Oracle Retail packages (including but not limited to RMS, EDQ, SQL developer) (Desirable)
• Experience in a fast-paced retail/e-commerce environment, ideally in a sports retailer or similar (Desirable)

Job Title:  HR Advisor

Location:  Wolverhampton

Position type: Permanent

WiggleCR are looking to recruit a HR Advisor to join the team in our Wolverhampton office!

What will you be doing as a HR Advisor?

You will be providing generalist HR support to the HR function and wider business. Ensuring all day-to-day people related processes for all areas of the business are carried out in accordance with company needs and external requirements, with the aim to increase organisational performance through people.

You will be an ambassador of HR across the business to promote an effective and proactive HR service provision.

Key Responsibilities:

• Responsible for all new starters and managing the new starters’ process, including preparing and sending out contracts, conducting inductions, and all administration related to the process.
• Support managers through various processes to ensure that all milestones are adhered to; probation, sickness absence, Performance Reviews etc.
• Manage employee absence
• Manage HR processes and ensure that payroll are informed
• Manage investigations and disciplinaries
• Look after the leavers process, including conducting exit interviews, preparing paperwork
• Maintaining the HR System, and acting as a system champion with the HR team and wider business
• Take lead on organizing monthly engagement activities plus annual events – One You, Tour De France
• Organise the distribution (via email) of communications
• Support the HR Managers & HRBPs on the delivery of group HR projects where applicable

Experience:

• Previous experience in a HR-related role
• Excellent attention to detail and a high level of accuracy
• Excellent verbal and written communication skills, ability to communicate on all levels of the business
• Ability to manage shifting priorities
• Administration and heavy workload experience, ability to work in fast-paced environment
• CIPD professional