Returns

How To Return a Large Item From Outside the UK

How to Return a Large Item From Outside the UK 

Due to courier restrictions, larger items (such as bikes, frames, racks, and trainers) are not currently eligible for returns via our online portal.

These items can be returned via a local courier service of your choice (postage rates can vary; to get a quote please contact your local courier) or alternatively we can arrange to have the item collected from you, at our reduced courier rates. Return postage is non-refundable.

To request a quote for a collection, simply get in touch via Live Chat or drop us an email with the following details:

  • Full name
  • Order reference
  • Item being returned
  • Weight and dimensions of the parcel
  • Collection address including postcode
  • Preferred collection date (Monday – Friday)
  • Contact telephone number (in case the driver needs to get in touch)

Once the collection has been booked, you will receive a confirmation email with further details. Please ensure you are available at your address on the indicated date with the parcel ready to be collected.

To prepare your parcel, carefully package your item into the original box, in the same condition as it was received, to ensure all parts are protected.

Before sealing the box, pop a note inside with the following details:

  • Your name and address
  • The original order number (can be found in My Account)
  • The reason for return

Bikes must be returned new and un-ridden, in a saleable condition and in their original packaging with all labels and stickers still attached. Wiggle reserve the right to refuse the return of any items which have been damaged in return transit due to insufficient packaging. 

Self-Post Returns from Outside the UK

If you are opting for a self-post return from outside the UK, please ensure you clearly mark the outside of the box with the wording “Returned Goods – Failed Sale” and note your original order number on the outside of the box. Please also mark this clearly on the customs declaration (CN22 and /or CN23) on the outside of the packaging. Failure to follow these instructions could result in the parcel being refused access into the UK and being returned to sender.

Warranty/ Recall

Vitus 14 & 16 Stop Riding Notification

Please find important information here regarding the Vitus 14 and 16 bikes sold in the USA from January 2017 through April 2021.